1 reviews | Active since Mar 2012
BAD CLIENT CARE SERVICE
A month ago i lodges an complain, I also lodged an hello peter complaint. The response on the hello peter complain was quick, but that was were it stopped. I complained about a possible breach of contract. Matthew again called because he was instructed,again saying i will call you tomorrow Mr Tait, that was a week ago. Contract was issued without giving consent. Student fees applicable, they said R330, then i get the deduction for R730 and they did not ask me if i agree or read t&c's. For more than a month i am trying to get an answer from someone. If i call in, they tell me that i am not allowed to speak to an manager. So, now it will be the medical ombuds man and then for the breach in FAIS legislation.....Discovery, i've been with you for 8years..... now you are trying to pass the bucket... ref *** and ***
Thank you for your comment.
We've confirmed that the below matter has been discussed previously. Your daughter does not meet the criteria to be placed on the lowest income band for the KeyCare plan. All forms of income and support are taken into account when it comes to verifying the income. This will include any form of family or social support. We're sorry that we could not provide you with a more favourable outcome. You are more than welcome to contact us on ***should you require additional information.
Regards
Discovery Health Servicing
Thank you for your comment.
We've confirmed that the below matter has been discussed previously. Your daughter does not meet the criteria to be placed on the lowest income band for the KeyCare plan. All forms of income and support are taken into account when it comes to verifying the income. This will include any form of family or social support. We're sorry that we could not provide you with a more favourable outcome. You are more than welcome to contact us on ***should you require additional information.
Regards
Discovery Health Servicing