Bad call centre service

Item: Discovery Health
Rating: 1
Author: Troy M

Worst call centre Experience Money was deposited into Discovery Health account and and referenced incorrectly on the 4th of March, they suspended the account and called them to advice . 40 to 60 minute holding on calls the issue is not resolved yet and today was advised takes 2 - 3 working days reallocate funds that they can see in there account . Discovery used to have great service what happened?

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

11 Mar 2026, 12:24

Dear Troy M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply11 Mar 2026, 12:24

Official

Dear Troy M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

11 Mar 2026, 15:36

Dear Troy M

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply11 Mar 2026, 15:36

Official

Dear Troy M

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Troy M's updateReviewer Update

11 Mar 2026, 15:41

Thank you for the urgency in getting the issue resolved in a timeously and efficient manner . I appreciate your response and resolution.

Troy M's update11 Mar 2026, 15:41

Reviewer Update

Thank you for the urgency in getting the issue resolved in a timeously and efficient manner . I appreciate your response and resolution.

Discovery Health's replyOfficial

17 Mar 2026, 13:31

Dear Troy M

Thanks for taking the time to post this awesome feedback.

Regards

Discovery Health Servicing Team

Discovery Health's reply17 Mar 2026, 13:31

Official

Dear Troy M

Thanks for taking the time to post this awesome feedback.

Regards

Discovery Health Servicing Team