Bad Call Centre Customer Service

<p>This time around I pushed through a claim yesterday and I am checking if they have captured, everything is in order. I am told its in Capture waiting to be captured. Upon asking how long it would be in capture for, the agent “CHERI” could not give an answer. Safe to say her reasons were not on par with any logic. So I asked what happens if there is a question that you cannot answer from clients, what do they do? She says let me consult my TEAM LEADER, when she comes back she still doesn’t answer the question. After back and forth I then ask her “what is the name of the team leader you consulted”? she could not tell me the name of the team leader she consulted, clearly she **** to me. After another back and forth she says “I consulted a managers” and am not allowed to give out managers names to clients. Again an answer that doesn’t make sense. What was even more insulting is that she asks me to hold on the line, mutes the line, after a while she comes back un-mutes the line and keeps quite… I have never seen nor experienced such disrespect from any service providers. Is this the standard of customer service one should expect from discovery? What is Discovery doing to discard such rotten customer service by CHERI? Some people don’t have respect for their jobs and Discovery is complaisant in this by harboring such rotten customer service agents like CHERI.</p> <p> </p>