BAD, BAD..... VERY BAD SERVICE DISCOVERY.... WELL DONE !!!!

We are on the Key Care plan. My wife just went to the doctor because she have five large lumps under her arms that are very painful... she did not sleep for two nights in a row. The Doctor said that this is a serious matter and wanted to send her to hospital to cut the lumps out.... "DISCOVERY" refuse to give the go ahead because they said the doctor are not a specialist and can not make the decision , an specialist must. The doctor the referred my wife to an specialist... my wife in pain went all the way to the specialist and he told her that it need to be cut out asap and to be send away for testing. When they phoned "DISCOVERY" to get authorization for theatre today for my wife... "DISCOVERY" again refuse to give authorization because the do not cover abscesses. "DISCOVERY" how can you tell the doctor that she must see a specialist, let my wife drive from Krugersdorp to Randfontein in severe pain and then turn around and just say "NO" for authorization after the specialist said that it needed to be cut out and send away for testing ????? So now she must remain in pain... nobody knows what the lumps are... and if it becomes a very serious matter are you then just going to say "WE ARE SO SORRY ???"

BAD, BAD... VERY BAD SERVICE DISCOVERY, AND THANK YOU FOR SENDING MY WIFE FROM DOCTOR TO DOCTORS IN PAIN !!!!