BAD BAD SERVICE NO CUSTOMER COMMUNICATION

My fiance has been trying to add me to his medical since the beginning of February this year and to date I still have not had any confirmation that this is or will be done. We have continuously called and given them whatever they may have required and still nothing has been done and no one can answer me as to what the reason is. Ruan one of the call centre Managers has kindly offered to try and assist me but he is also limited in what he can do. I have never in my life experienced such terrible service. It is absolutely shocking how much one pays to this company just to be treated like ****.