AM
Ash M

1 reviews | Active since Aug 2024

15 Sept 2025, 21:58

BAD BAD SERVICE DISCOVERY!

Discovery have done me wrong!

I am a cancernpatient, recently found out on the 15 August 2025, I was diagnosed with cancer, on the breat bro.

Im a male of 39 years old when I recently went to a agp in my area for the passed 25 years.

9 years ago I went to him and said theres a lump on my left,on my nipple area...around there guys...never knew us men can get breast cancer. Never the less, the big "D" decided to approve my oncology treatment after 7 working days of arguments and refusals, they have done so. Pet scan ct scan done,,,,went back to the oncologist, they haven't been paid,,,,call the big "D", They said yes....we ain't paying no kore, seriously....now you have taken away the treatment which I need! My treatment should have started last week, but you have ended up in disputes and no where else. I have been paying for my medical aid every month on the day! But never used you till now. I am a paying customer for over 10 years on medical insurance and medical! Yet. I have been declined a treaent apparently because I knew I had a lump but I never disclose it, if your gp is saying don't worry, why would you? We go mamny times on what our gos mention so i believed him. for the passed 10 years almost. I asksed for scans and test to be done to get this far,the dr was very negligent on this occasion. But DISCOVERY YOU HAVE DONE ME WRONG! Im still waiting for treatment ,paying cash is costing me thousands which unfortunately I do not have....but I knew I had medical aid and nothing to worry about.....YOU HAVE DONE ME WRONG I WILL BE TAKING THIS FURTHER AS I HAVE A DAMIPY AND I AM THE BREADWINNER IN MY HOUSEHOLD .IF CANCER DOESNT KILL ME, DISCOVERY WILL!

You have approved my treatment and canceled it based on it knew...my historical medical records shows no signs of this...or on my end....How many people covered by Discovery today are walking around with undiagnosed malignant lumps unknowingly dodging waiting period simply because they don’t care to seek diagnoses on what conditions they might have.....its crazy...DISCOVERY PLEASE SORT YOURSELVES OUT....YOU HAHVE A BIG LAWSUIT COMING FROEM ME!

0
Replies (3)
Discovery Health
Discovery Health's reply16 Sept 2025, 07:25
Official
Dear Ash M
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
AM
Ash M's update16 Sept 2025, 08:20
Reviewer Update
You have generic responses which shows uou have jo personal touch....no feelings for your customers. All you do is say you will investigate. I have taken this matter to the council for.medical schemes. I would like my matter to be looked at with a sense or urgency. I cannot believe that DISICOVERY would rather let a patient/customer suffer instead of approving the treatment needed at the soonest

DISCOVERY YOU HAVE DONE ME WRONG!!!
Discovery Health
Discovery Health's reply19 Sept 2025, 13:56
Official
Dear Ash M

We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team