Bad Bad Service

I am an INR patient. I app**** for chronic benefits in Nov 14 which was subsequently approved. <br> 12 blood tests were approved from Jan to July 15 but all these tests were processed from my savings, which depleted my funds. <br> On 10 July a very efficient Elton Marney assisted and told me that all claims should be reversed and reprocessed, but only 5 were reversed. <br> I received 2 calls from 2 different consultants from a PE number who assured me all will be done. <br> In addition to that I called about 4 more times and emailed about 3 times. Amore (ref***) and Vesh (ref ***) gave the same assurance but with no positive results. As a South African I have become accustomed to bad service, but I always held DH in high regard. <br> I also filled in the Appeals form for further benefits and was told the outcome would be emailed to me. 3 months later and I'm still waiting. <br> I feel that DH is not giving my health the priority that it deserves and if I had a choice I would cancel my membership!!<br>