Bad bad service

NEW Member no: ********** 91

I had called discovery to join their medical aid... after speeking to a consultant she had put me on a plan i could not afford. I called again and told another consultant about what happened and he ensured me that i need npt worry he will change my plan to key care plus i should just email him mu documents which i did on that very same day the 12 of sept as per following email:

Good day.

As per my telefonic conversation with Glen reference no ********** .

I did not want to join the essential plan... i wanted a plab with discovery key care plus with a lower contribution.

We are pentioners who cannot afford a high contribution and decided to leave bestmed and join discovery due to this reason... The consulted when informing me of the contribution of essential i clearly told her i cannot afford it. She said she would call me back but never did.

I called and informed you that my plan with effect fron 1 october 2018 should be key care plus... see attached my proof of income. Kindly downgrade the plan to key care plus.

Thank you

Mrs Knowles Id. ********** 173080

After i sent this email a consultant called me again while i was driving and she said i need not worry she will contact me on monday... which she never did. I was ensured that i will be on the key care plan. Only to find that they deducted 3800 from.my account for the essential plan.

I emailed again as when i call i am on hold for very long... the response i got this time is that they cannot help me from the email adres i sent as it is not on their details... REALLY... they indicate you can update your details regarding email on their web page. Which you cannot..

I am very upset at what has happened... i dont want to be on the option they put me as i cannot afford it...

I want a plan change and a refund but no one is helping or calling me back.. If i dont recieve feedback i will be cancelling the medical plan and reversing my funds at the bank

Mrs Knowles