BAD BAD SERVICE 0 STARTS

If I could give 0 stars I would. I have to go for a Complete Complex Hip Replacement on 8 May 2025. I requested for Authorization on 19 March 2025. Because I am not on the medical aid for 12 months it has been referred to the Standard Department. The last PMA form form my Dr that I was only seeing for 6 months was received on 17 April 2025. I have been trying to talk to a manager for the past month. I have also requested to speak to a team leader 6 times now. I have to follow up and nobody get back to me. I declared my hip and there was no waiting period placed on this condition. I did not know that there is a rule if you need to go for an operation if you are less than 12 months on the medical aid it will be referred to the Non Disclosure department other wise I would not have wasted money to go and see a dr when my hip started acting up. I was also a broker and during my 6 weeks training at Discovery this rule was not mentioned either.

If they treat a broker like this I would not want to know how they will treat my clients.

All our products are with Discovery, but after this I am re thinking this. This is really SHOKKING the bad service that I received from DISCOVERY.

Up to date not feedback and operation is suppose to take place in 3 days.