BAD BAD SCUSTOMER SERVICE

I have been struggling with Discovery Health ever since my employer changed and my medical aid was withdrawn. Despite my repeated efforts to get my cover reinstated, the process has become extremely frustrating. Every time I call (its been two weeks), I am transferred from one department to another with no clear answers or resolution.

I have paid my April premium at my personal capacity, but it seems nobody at Discovery Health is willing to assist me in reinstating my cover. I genuinely didn’t realize their customer service had deteriorated to this level. it is incredibly frustrating and disappointing to deal with such poor support. SINCE THEIR CALLS ARE RECORDERD IM SURE THEY CAN ATEST TO THE FACT THAT IVE BEEN CALLING ALMOST EVERYDAY FOR THE PAST 2 WEEKS