Bad bad Experience from DISCOVERY

Item: Discovery Health
Rating: 1
Author: Chenelle S

Im having a really really bad experience with Discovery. Im on the flexicare plus. I was informed that I can make use of a specialist of my choice by my broker which he received the info from DISCOVERY. They pay out up to R2000.00 . My appointment were R1700.00 now they refuse to pay me back my money back. When i phoned they did not even know how it works. Then they will pay out R500 thwn R800 But is still being reviewed and I must give them 21 days. Its going for 2 months now. They are very bad at responding en their service is absolutley ****.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

12 Dec 2024, 13:16

Dear Chenellr S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's reply12 Dec 2024, 13:16

Official

Dear Chenellr S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Chenelle S's updateReviewer Update

12 Dec 2024, 13:20

And how many days will that take? Extra 21 working days? Ive been waiting much longer than that. I had the fastest reply here on Hello Peter.

Chenelle S's update12 Dec 2024, 13:20

Reviewer Update

And how many days will that take? Extra 21 working days? Ive been waiting much longer than that. I had the fastest reply here on Hello Peter.

Discovery Health's replyOfficial

20 Dec 2024, 14:40

Dear Chenellr S

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team

Discovery Health's reply20 Dec 2024, 14:40

Official

Dear Chenellr S

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team