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AS
Alta S

1 reviews | Active since Jun 2010

19 Mar 2023, 14:54

Bad bad customer service

I write on behalf of my father. Discovery's client service is non-exsistant. No answering his emails and not paying his money back. What is going on? When he switched bank accounts and an error occurred - subscription not being deducted, they suspended his membership on the spot. Now they don't want to pay when he wants his money back. He has been a member for 25 years and this is the treatment he gets. Very very BAD service!

0
Replies (4)
AS
Alta S's update19 Mar 2023, 18:50
Reviewer Update
Please note, this the above review should not even have a 5 star, it should be zero. I did it from my cellphone, and it was quite difficult to add the rating. So, no, it is a BIG ZERO for bad customer service, Discovery!
AS
Alta S's update19 Mar 2023, 18:51
Reviewer Update
I sincerely hope you respond!
Discovery Health
Discovery Health's reply20 Mar 2023, 06:43
Official
Dear Alta S We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply20 Mar 2023, 13:47
Official
Dear Alta S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team