Bad attitude of Discovery consultant !!!

Just phoned Discovery with a medical related query. To start with, the auto answering voice notes is so unclear, one can hardly hear anything. Then eventually the consultant answered, the line was slightly better, but still unclear. We have hardly started the conversation (she confirmed my name), when I asked her to speak up due to the unclear line. As soon as I asked this and complained about the bad line, she abruptly ended the call. I mean, what type of service is this!!! If Discovery cannot even appoint decent consultants with decent manners, how can I trust them to manage my medical services? #adriangore are you aware that your employees are dragging your company's name through the mud with this type of attitude? I assume all your calls are recorded, so I will expect that this isues is followed up on and that this consultant is reprimanded and issues and apology!!