CO
Claire O

1 reviews | Active since Nov 2017

13 Nov 2017, 14:36

Bad attitude ans unpaid bills

I was in an accident, on the 10th of November 2017. The accident was not my fault to begin with, the ambulance was called and I told them I dont need an ambulance, I was told that I needed one. Upon arrival, the doctor put me on a drip and said I needed xrays to see if anything was broken, I did insist that I didn't think it was necessary. The doctor insisted, nothing was broken, I then got told I need an MRI. I proceeded to tell the doctor AGAIN that I dont need an MRI. She was rude and said that I am irritating her and I need the scan, there was no authorization done, so no co payment was discussed. I am now receiving bills for the xrays I forced to take, The MRI is an absolute joke! I am on classic Saver, Discovery paying a fortune every month, FOR WHAT?! Even in a car accident - THEY COVER NOTHING! South Africa's number one medical aid? yeah number one from the bottom! Worst service from Discovery and Olivedale Emergency Unit proves once again how useless they are!

0
Replies (3)
Discovery Health
Discovery Health's reply13 Nov 2017, 16:43
Official

Dear claire-justine-olivier

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Nov 2017, 12:03
Official

Dear claire-justine-olivier

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

CO
Claire O's update11 Dec 2017, 11:55
Reviewer Update
Hi, is it possible if I can have a follow up on this? This is getting pretty unacceptable?