Bad attitude and not respecting clieants

on the 27 of October I went to see a doctor who does not take medical aid I had to pay cash, on the 28 of October I went to waterfall virgin active and drop a invoice from the doctor. on the 5th of November I followed on on the claim submitted, I spoke with Raeesa Rahema who told me she cant see the claim who she asked my dr to resend since I have sent the original invoice. on the 6th round about 8:30 she told my dr have sent her all the documents she will submit the claim. i called on the 11th to check I spoke to the guy who told me no claim on the system for me. I asked the to asked Raeesa to call me she I cant call her. she call a day after and she was clueless about my claim she asked me to hold for 10 minutes I ended up hanging up today I'm told she only submitted my claim yesterday at 11