Bad attitude and no feedback

I recently had surgery and have the letter from Discovery telling me that all codes were approved, even after the codes changed slightly. I also have a screen printout from the website, telling me that the FULL hospital bill would be paid and a nil balance. No mention of any co-payments on the letter I received - it just says APPROVED next to each code.<br> <br> 7 days after the operation, I get a notification telling me I must pay a co-payment of R 5600. 45 minutes on the phone gave me no joy - in fact the call centre supervisor was almost arrogant, asking what I expected on the plan that I have? (At over R30K a year, I am not on a cheap plan!) <br> <br> I lodged an enquiry with a reference number, even followed up a few days later but I still have no feedback from Discovery a week later. They just couldn't be bothered!<br> <br> So now I have all the stress of a huge, unexpected co-payment, along with trying to recover from surgery. <br> <br> Thanks, Discovery - it's good to know how much I am valued as a client!