Bad Attitude and Customer Service

I spoke to Ayanda earlier this morning as I was looking to enquire on a specific hospital whether it is on my my network. Ayanda's took my call and was quiet sarcastic at the fact that according to the details she asked me she couldn't find the hospital I was enquiring about, she seemed less interested, had she at least asked for the practice number of the hospital etc she could have gotten somewhere with at a lesser time frame regarding my enquiry. What irritated me the most was her attitude and the gestures/comments she made during the conversation, she said something like \oh well..."when she couldn't find the hospital"