1 reviews | Active since Jul 2016

07 Sept 2016, 10:49

Bad ass Service

<p>I was a member of Discovery Health</p> <p> </p> <p>I lost my job and asked to give me a lower premuim since i can't pay the high premuim anymore.</p> <p>They told me that i must send letters etc stating that im not working.</p> <p> </p> <p>I did email the papers the following day and im still waiting for a feed back.</p> <p>Its now been 2 weeks, in the meantime anything can happen for me to need my medical aid and they just dont get back to me.</p> <p> </p> <p>If this is how **** te service is then i dont know why i even joined Discovery Medical AId 3 years ago.</p> <p> </p> <p>This is pathetic and i think it will be best just to use a different medical aid that actually wants so help the clients!</p> <p> </p> <p> </p>

0
Replies (2)
Discovery Health
Discovery Health's reply07 Sept 2016, 11:52
Official

Dear mandy-helen-naude-marais

Thanks for bringing this matter to our attention.

We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply08 Sept 2016, 10:13
Official

Dear mandy-helen-naude-marais

We can confirm that our Keycare Department has been in contact with you regarding your query.

Regards
Cornelius