BAD AND UNCOMPASSIONATE TREATMENT

I had a Rotator Cuff operation on the 1st of February. After being discharged from hospital I was advised by a physiothe****** to apply to my above-mentioned medical aid for PMB so I could continue attending physiotherapy sessions outside hospital- seeing that my savings were depleted. I called Discovery and requested forms which they sent. I asked the operating doctor to fill in the forms for me. I emailed the forms to the supp**** e- mail address. Needles to say that I have emailed the forms more than once and called them more than once but they keep making excuses. There was not even an acknowledgement of receipt or anything. Today I called again and they told me about ICD 10 codes. I told the lady to put things in writing and in layman's terms because I wasn't understanding her. She promised to call me back but never did. I paid R710 to get the forms filled in by the Orthopedic, for what? If there's something wrong with the forms, why not explain and or ask the doctor to explain ? I'm tired of the runaround. It's been a whole month after my op but I've never done physio. I feel that I'm being treated unfairly and cruelly. I need the physio treatment for my shoulder to heal.