Bad an Pathetic Service

I called in today to have my policy start date changed I was transferred to an agent called Tomas Mabjaia to have a simple thing done however the agent was totally aggressive an rude he refused to assist me he told me that the only way it can be sorted out is by sending a email to the financial department I was so upset that I asked to speak to a manager once I was transferred to the manager an explained what I wanted to have done she immediately assisted me an she even advised that the agent I was speaking to could have sent a email to the finance department to have the start date changed because I had already sent one through but I get the agent was just to lazy to assist me henec he gave me the worst service ever I will never be recommending discovery to any off my family or friends because no customer should be disrespected of be treated the same way I was it's sad to know that discovery has dropped there level off customer service with employing these types off agent who is tarnishing the brand discovery this is worst service I have ever received from discovery an it's heart sore to know that they have dropped there standards