Bad advise and service

I joined discovery health from Bestmed. Was told to be 3 month General waiting period.I ask the consultant Cassius *****ya will not advisable to continue with Bestmed until waiting period is done. He declined and said I will be covered for emergencies not planned visits. Guess what now I have emergency my child has nose abscess that is painful, and needs to drained, I am told that it is not classified and an emergency and claim is rejected cause that is not classified as emergency. Can doctors in Discovery Health please explain. Cause call centre only tells me that the code is not under emergency