BAD ADMINISTRATION AND ATTITUDE

I had a claim lodged for emergency treatment.<br> <br> The bills came to R9000 odd rand and they paid R5000 of this. <br> <br> I have emailed them about 7 to 10 times.<br> <br> I have asked that a manager call me now about 4 times.<br> <br> All with no response save for this lady from Durban (Janine) being sarcastic phoning me at 17:55 telling me off that if I cant tell her all the claims they did not pay, then why is she phoning me then. I told her with that attitude she can put down the phone rather as I do not have time for her. <br> <br> Only one other guy have phoned me to discuss the claims and said he will sort it our with the Drs as they are struggling with the ICD 10 codes. Discovery are my administrators which I have been paying for 15 years. Now Discovery is declining claims as their own drs are not coming to the party, really - are these my ******s and my circus. No.<br> <br> I have suspended my debit order until someone calls me back.<br> <br> Shawn Meyer<br>