BACKDATED DEDUCTIONS THAT I DID NOT APPROVE

I signed up for Vitality and I was advised that the first 3 months would be free (from the 1st of Dec). I have now been charged R1292. I called in this morning and I was told that I don’t qualify for the free 3 months because I’m on Bankmed. How can you sell me something that I did not qualify for and not say anything for three months then do backdated deductions? This is extremely unprofessional and appalling. Listen to your call recording, I was told that I would have 3 months for free. I want my money back!