BACK to BASICS

My partner moved to his own medical aid i.e no longer under my name as a dependent. We have requested that contact details be updated several times I.e his details for his policy and my details for my policy. Yet, after multiple request contact details are still not updated. Further Discovery Health can't seem to get their debit orders right. One month there is no debit. We follow up. Tell us not to worry, proceed not to debit and then proceed to run a double debit.

I would like to know why Discovery Health has fallen so far from grace? If you cannot get the basics right, how do we trust you when things are dire. It's a rhetorical question. The answer is we don't trust you.