Back brace charge dispute

My name is Debbie and we have been members of Discovery Health for over 20 years. I am deeply disappointed by the lack of resolution to an issue I have raised regarding an incorrect charge to my medical aid savings.

On 4th January 2025, I was admitted to Springs Parklands Hospital following an accident where I sustained a spine fracture. As part of my treatment, my doctor recommended a back brace, which was provided to me on 8th January 2025 while I was still hospitalized. I was discharged on 9th January 2025 with crutches.

However, to my shock, the full cost of the back brace was deducted from my medical aid savings without any prior notice or explanation. Since this expense was related to an accident and incurred during my hospital stay, it should have been covered by the hospital accident benefit, not my savings.

Despite repeated attempts to resolve this issue, I have yet to receive any meaningful response or action from your team. This has caused me immense frustration and has eroded my confidence in your service.

I am publicly requesting immediate attention to this matter. If it is not resolved promptly, I will have no choice but to escalate it to the relevant authorities and continue to voice my dissatisfaction publicly.