aL
akashni L

1 reviews | Active since Dec 2011

13 Mar 2022, 15:07

Baby delivery paid from savings instead of maternity benefits

I am so shocked at seen what Discovery has done with me medical claim .on the 9th March I gave birth .I had gotten my authorization for the hospital and delivering midwife from discovery . I paid the midwife cash and sent claims to discovery. Today I see that Discovery now uses my savings to pay for the midwife instead of under the maternity benefit and also pay only R3500 instead of R7500. The part that upsets me the most is that in 2018 gave birth at the same facility using the exact same midwife and it was covered under my maternity benefit.Not only that but the claim for for R7500 and the R6500 which is understandable. This time you take my savings for my normal delivery .Is discovery trying to use up members savings on procedures that they cover under the maternity benefit. This is so wrong wrong wrong

0
Replies (6)
Discovery Health
Discovery Health's reply14 Mar 2022, 07:06
Official
Dear Akashni L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

aL
akashni L's update14 Mar 2022, 13:40
Reviewer Update
Still have heard nothing from Discovery in this matter
aL
akashni L's update14 Mar 2022, 13:41
Reviewer Update
I have even emailed the escalations dept and also the claims dept and no one has assisted
Discovery Health
Discovery Health's reply14 Mar 2022, 15:02
Official
Dear Akashni L

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

aL
akashni L's update14 Mar 2022, 16:21
Reviewer Update
Hi your feedback from Janine Govender does not make sense .You need to check your dates and year more correctly before replying .Authorisation for 15-16 March 2022 as you say show on your system for FourwAys hospital …..if you read more carefully you will see the year was 2021 and that was for a misscarriage I had in 2021 .Please provide correct feedback .The Authorisation date is for 2021 so I clearly can’t see we’re you can see 2022
Discovery Health
Discovery Health's reply16 Mar 2022, 16:11
Official
Dear Akashni L

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team