Baby Bag - Poor Customer Service

It has now been a week and I am still unable to obtain any feedback regarding my Discovery Baby Bag redemption (***).

During this time, I have spoken to three different staff members, all of whom promised to revert to me, yet not one has done so. The complete lack of communication and follow-through is extremely disappointing.

I am currently 37 weeks pregnant, and as a medical aid provider, Discovery should understand the urgency of this matter. My baby could arrive at any time, yet I am being forced to continuously follow up on something that I have rightfully qualified for and earned. Instead of receiving support during this important stage of my pregnancy, I am experiencing unnecessary stress and frustration due to Discovery's poor service.

This level of customer service is unacceptable and falls far short of the principles of Treating Customers Fairly (TCF). I strongly suggest that staff receive further training on communication, accountability, and providing meaningful feedback to members.

Please can someone take ownership of this matter and advise when my redemption code will be issued and this issue resolved.