*********!!!

My sister joined Discovery last year and, unfortunately, fell ill shortly after her cover started. Discovery then placed exclusions for anything Covid related on her cover while an exclusion for Arthritis was already in place.

In August my sister had a stroke - I took her to Eugene Marais Hospital. Discovery refused to authorize hospital stay and my sister was transferred to Steve Biko hospital.

In March this year my sister fell ill again and Dr admitted her to Eugene Marais Hospital for gallbladder after Discovery authorized hospital admission. After a CT scan it was determined the gallbladder was not the issue. After 2 days in hospital things turned for the worse and my sister unexpectedly passed away.

Last week (2 months after my sister passed away) I received a call from Eugene Marais Hospital informing me Discovery reversed the authorization and payments made and I was now owing the hospital R45k!! That is excluding pathology, scan, specialists, etc.

How ********* is this!! Authorising a hospital stay, paying service providers but reversing it after 2 months!!! Why was authorization not denied on the day of her admission?? Then we could have had my sister transferred to Steve Biko again. Now my sister is dead and I am left with a pile of medical bills!!! With the stroke last year, Discovery didn't authorize a hospital stay, so why did they not do the same now???

My sister passed away due to multiple organ failure, while her exclusion was for Covid related sickness.

I think it's very ********* of Discovery to authorize hospital stay, but reversing it 2 months later leaving me with loads of debt!! Stay away from Discovery!!!