MN
Melcan N

1 reviews | Active since Oct 2020

23 Apr 2026, 15:34

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Good day, I’m not happy with what Discovery Health is doing to my name. Last year September during my pregnancy I had emergency I called in late at 21:00 asking which hospital I can go to I had pains. A lady I spoke to told me to go to any hospital due to an emergency. Then I can call Monday and ask them to process a claim. It was confirmed with medical aid they promised to pay the bill. Today I get a call from Busamed creditors telling me I owe them. I called discovery via app spoke to two ladies who kept on cutting my calls stating they checking next minute my call is cut. One lady by the name of Qobile confirmed the amount of R1153 was authorised to a different practice number name of hospital is something Smith. I told her I didn’t go to that hospital. Please kindly advise this type of service is what we pay for yearly. I’m so disappointed in discovery.

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Replies (2)
Discovery Health
Discovery Health's reply24 Apr 2026, 07:57
Official
Dear Melcan N 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply29 Apr 2026, 14:51
Official
Dear Melcan N 

Please check your emails for feedback from us. Regards
Discovery Health Servicing Team