B*** SH*T!!!

I requested an auth number for my son to go to a specialist on Thursday.<br> i phoned two hours after i sent in the request and the person that helped me promised me that i would have my auth nr on Saturday.<br> I cant remember his the name of the person that helped me. I asked him 3 times are you sure that I will have the auth nr on saturday and he promised I will.<br> <br> This morning I sat in the specialists office for an hour and a half and still no auth nr.<br> <br> Discovery is not paying for my petrol, as the call center agent informed me, It is for my own account!!!<br> <br> I am really very unhappy!!!<br> <br> Thank you to Siseko who took my complaint and was still very calm and helpfull even though I was rude!!<br> He also gave me my auth nr.<br> <br> but to the other call center agents who do not know how to do their job.....TEACH THEM!!!