Awful people working at Discovery.

I just got off the phone with one of your call center agents - I have never been so badly treated - what a horrible lady.

I am pregnant and was asking about when i know that my baby will be covered and she starts by telling me only after the baby is born and i have filled out the form and sent his birth certificate.... now i dont know a lot, as it is my first child, but i do know that sort of thing takes a while and shouldnt he be covered immediately - and i just want to ensure this. So she says she will read me the maternity benefits for the baby - and that he can get thee psyhc visits and see a lactation specialist - so i say do you mean that is for me - how can this be for the baby - he wont be lactating. I was told that this is all for him. I ask her to please put me through to someone else - i just need confirmation that my new born child will be covered and if this lady does not understand what the words are of the policy i just need to speak to someone who doea and can give me the peace of mind i deserve.

She puts me on hold twice, wont tell me her name, is so arrogant - eventually about 20mins later puts me through to someone else, by this point i am a wreck - how dare she treat someone this way - i tell her i think she is being unfair and nothing - honestly. Just a horrible person! I really really feel like your consultants should know more. \ Oh and when i finally speak to someone else - i am crying about the way she treated me, i dont want to be mean to someone else so tell him I will put it on Hello Peter rather and speak to manager. Your staff are very very mean people.