Awful Discovery

My gynae referred me for admission after running some tests which revealed some abnormalities in my body. First of all discovery rejected paying for the Covid test which was referred by the doctor as a preadmission requirement. All the medical costs that I incurred in the last 3 weeks were not covered and I paid those costs myself. On the day of my admission, the Mediclinic Morningside guys told me that I needed to get authorization from my health provider and unfortunately, the lady indicated that she cant approve because they needed the doctor's treatment plan. The doctor was in the theater the whole day and there was no way he could assist. The hospital couldn’t assist me and I had to go back home. The following day I went to the gynae to get the treatment plan and again it was not enough for them to approve my admission. The doctor indicated that due to the abnormalities and severity of pains he deemed it necessary for me to be admitted. I was told that the doctor could do all those processes in his room hence Discovery rejects my admission. Before I left the hospital, I received notification from discovery that my admission had been approved. Within an hour of my admission, I received a call that Discovery had retracted my admission and had to be discharged. I am very frustrated and I do not see the purpose of paying for medical aid if I cannot be helped when there is a need. Again, what is the point of getting doctor’s referrals when whatever the doctor says is not good enough for the health provider.

I have been paying Discovery my hardly earned income for the 3rd year now and I have not at once reaped the benefit of having medical aid. At least, I expected to be covered for hospitalization but it seems I still have to pay for my hospitalization.

If I have an option I would stop my membership now but I will escalate this grievance with my employer because our welfare is being compromised by profit oriented insurers. #betteroffwithoutdiscovery