Awesome Customer Service

On 25 February 2022 I contacted Discovery Health with reference to claims they had not paid out yet even though I had an authorisation number. The consultant on the phone, Lizette Willemse, assisted me and told me that she will call me back with more information. As promised she called me back. However, not only once, but throughout the whole process Lizette called me 5+ times giving me detailed information on what was going on with my claims. Her consistency and care is impressive, and Discovery Health should be proud that they have such a skilled consultant on the job.