Awaiting Authorisation for home care 2 weeks

My Dad Mr Iyer who is 82 years old, suffered a massive Stroke, and now can not use his left side. He was in hospital from 11 Jan 2016 - 04 Feb 2016. I have requested from Discovery Home Care for my dad, as opposed to sending him to a rehabilitaion centre. I have phoned and sent an email stating my request on 4 February 2016 and to day (two weeks later) am still waiting an Authorisation. <br> Wheres the compassion for a 82 year old man who's fragile and helpless. currently my mum (77 years of age) together with my sister (who isn't in the best of health) is caring for dad - bathing, feeding etc. <br> why should we go through this, when we are paying Discovery to provide this nursing assistance to us.<br> <br> Discovery is quick to take our funds, and least concerned in providing the services.<br> <br> Sad indeed that they don't even consider the old and helpless, what if it were the parents of the consulants? would they treat this issue in this manner? definitely not. in this case they would expect services Yesterday.<br> <br> i am totally disgusted with the services of Discovery