Avoid this service provider

My father passed away recently and my mother can't afford to pay the monthly instalments of the plan they were on. From the time my father passed until now, dealing with discovery health has been a nightmare. My mother phoned 5 times to tell them my father had passed and not to debit his account. She also said she has to downgrade her plan because she can't afford the current plan. Five times she was told forms would be emailed to her. This did not happen. Finally, I had to resort to making a complaint on the website. I was emailed three sets of forms to complete. My mother is 81 years old and doesn't use email. We completed all the forms and I scanned and emailed the forms. The account continues to be debited. Now I have been told that my mothers plan can't be changed, even though she signed the forms, because I am not consented to make changes to the plan! All I did was print, scan and email the completed forms! It has been a nightmare dealing with this company. I am not a member and I recommend to anyone considering becoming a member to give this company a big miss. There is no integration of services and when the main member passes, it is a nightmare for the surviving member to deal with!