Avoid them like the covid plague

I have been with Discovery for over 10 years now. And I must say they have finally hit rock bottom. It seems they have become too big and can't manage to do their job.

My wife was scheduled for an operation on Monday 2 August 2021 and we had to move it because Discovery couldn't give us an authorization code on time. So we rescheduled the operation for Tuesday 9 August 2021 thinking that this will give them ample time to give us the authorization code. Boy were we wrong.

First off, we have to phone Discovery the whole time(over 20 times) to do their job for them. They made the excuse that our doctor didn't send them the signed forms, but when we went to the doctor we saw that he had already sent them the form multiple times. Then after arguing with Discovery, they finally realized that it was their email(***) that had a problem and wasn't receiving any emails. So it was Discovery's fault, not the doctors. As we expected. Then Discovery has the nerve to say that they tried to phone my wife 4 times today and myself twice. Which we don't have a single message or miss call on our phones. I'm seeing a pattern here. And apparently they have to speak to us, because you know the filled in forms from 2 doctors doesn't help at all with getting authorization. And guess what...Discovery doesn't work on weekends because no one needs approval on weekends apparently.