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Caitlin L

1 reviews | Active since Jun 2014

07 Sept 2023, 18:53

Avoid Discovery Medical aid

In July my husband needed to have a surgery done, which was not a planned procedure. He was in emergency on the Friday and the Saturday morning they decided they needed to operated.

According to our gap cover, this all was supposed to be a PMB, and you should have settled it yet you refuse to pay the FULL doctors accounts.

The doctors sent all required documents to you. Your staff even agreed that it was a pmb. Kidney stones!

You are really full of s*** when it comes to claims and have given us nothing but a hard time.

We will be terminating our memberships with you very soon.

Sort this out ASAP!!!!

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Replies (2)
Discovery Health
Discovery Health's reply08 Sept 2023, 07:05
Official
Dear Caitlin L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply11 Sept 2023, 10:26
Official
Dear Caitlin L

We’ve contacted Mr Lawrence and provided interim feedback. 

Regards Discovery Health Servicing Team