Automated response masters

Discovery Health view themselves as leaders in health care insurance but my recent experience and a view of their rating/reviews on hellopeter.com suggests otherwise. Most of the responses to queries are answered via a selection of automated replies with a "do not reply" return email address. And of course, there is a promise of an answer within 48 hours. After a string of these meaningless non answers the pesky customer like myself simply gives up! One thing Discovery Health has managed to do is build & occupy the most ostentatious office block on the African continent. Look no further than the scathing reviews on hellopeter.com and one can only conclude that this is a company big on image and promise but missing in their core function which is customer care. Run by robots and remote control buttons.