Automated Customer Service NIGHTMARE - got your stuff together Discovery

<p>I ended employment with my employer at the end of May 2016. I was not sure whether I was going to continue with Discovery. </p> <p> </p> <p>During Oct 2016 I decided to reinstate my membership with Discovery (that I have had for probably 20 years). I received the forms and instructions from the call centre. </p> <p> </p> <p>I made the payment, returned all the forms with proof of payment and my ID to the email address provided. I have provided a bank statement for proof of banking details as well.</p> <p> </p> <p>Discovery insists on contacting by my old employer's email address and contact telephone number. I have also advised that I am overseas until mid-December. I cannot update my details online because I have no active products. I cannot call anyone as you can't dial an 086 number from Italy. </p> <p> </p> <p>It is EXTREMELY irritating that I receive automated "bot" emails requesting things from me that I have already provided, or providing me with instructions to follow for the umpteenth time - that I have already told you I cannot do. </p> <p> </p> <p>Nobody reads what I have to see. Nobody actually bothers to answer the content of my email. I am a living breathing customer and not a "service bot" our automated response system and I expect a human capable of reasoning to actually reply to me. </p> <p> </p> <p>I can be contacted in Italy on + ********** 63787.</p> <p> </p> <p>I suggest that you contact me and sort this DEBACLE out urgently. I have paid R8994,00 for reinstatement - and I am getting to the point where I am going to demand that you refund this money. Bonitas here i come. </p> <p> </p>