Authorization process

Absolutely horrific customer service and care for members. I was told I had no waiting periods as myself and family were never without medical aid. My 18month son now needs an urgent circimsicion due to continuous infections. I have been calling back and forth for the past 13 days awaiting authorization, pathetic excuses each and very time. No update or effort from the fund to call the client, no instead i the client is wasting my money and time waiting for resolution to the matter. The medical aid is the reason my son is suffering, he wasn't able to have this procedure two weeks ago due to additional medical forms needed to be completed by Dr which medical scheme delayed as their email server had technical issues, I Called back and forth 8 times this day awaiting forms. Previously a member of momentum health and what an pleasure compare to DISCOVERY, THE NIGHTMARE. last Friday I was informed by no later than 12 today I will have an answer just to once again have a run around saying this case is at the fund manager for review with absolutely no turn around time given. Thursday is the planned procedure. Ridiculous, please no one join discovery health.