Authorization Payment

Never in my life have I ever received such service from anybody in my life especially when it comes to health. I sent through a payment request that I received from my Dr for Authorization, only to find that a benefit has not been activated. Upon me calling to find out what's happening I was taken from pillar to post where I was promised to be called back by 2 advisors and a manager where they told me that my authorization will be taken under consideration. I queried this July. It's now September and NOTHING!!!!!! And now I have been handed over due to incompetence from the staff there.

It's ridiculously scary how we are expected as clients to pay high premiums due to us wanting the benefits however when it's time for us to understand why we are paying for what we are paying for, it's just a big middle finger. Thank you so much for such great service, great to know how important health is to you.