bB
binkyrakau B

1 reviews | Active since Apr 2013

11 Jul 2023, 18:31

Authorization number discovery medical aid

I am very disappointed with discovery medical aid, if anything happens to my sister they will know me very well, we have been awaiting for authorization since and until now, now we are stressed and we are putting the baby and the mother at risk.

We have been paying every month on the last hours and month they are declining the authorization, I’m very tired of discovery for going back and forth every time there’s a pregnancy in my family, it’s her third cease ( operation) and it’s not possible that she can give birth naturally.

How do you expect a pregnant woman with two ceaser and going on third one be strunded right now, we are due on 17th on July, we have admission at Mediclinic Hospital but awaiting for authorization,

We went to public Hospital to book for theater and they are fully booked please let us know what we must do. It’s really risky they are putting our lives in danger and we are trusting them do much.

Pleased help me as you have helped me in 2013 when they didn’t want to give me authorization, but with your help I received it please help, Medical no: ***

0
Replies (4)
Discovery Health
Discovery Health's reply12 Jul 2023, 06:01
Official
Dear Binky B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply12 Jul 2023, 13:24
Official
Dear Binky

Please check your emails for feedback from us.
   
Regards
Discovery Health Servicing Team


bB
binkyrakau B's update14 Jul 2023, 12:03
Reviewer Update
Good day Discovery

Your 3 working days it’s not working for us as we have been contacting you since June and the patient is due or suppose to be in Hospital on Sunday and your telling me to fill the concent form now it’s really not working for the patient she’s very stressed.

And we plead with you that you give us the authorization as I explained that the public hospitals are full and we are running out of time . And she’s paying a lot of money and we also want to add the baby but with the situation that you putting us in it’s not good at all.

The details for the main member: ***
Email: ***

Please send reply on her email please
Discovery Health
Discovery Health's reply25 Jul 2023, 11:46
Official
Dear Binky B

Please ask the main member to check their emails for feedback from us.
   
Regards
Discovery Health Servicing Team