mK
mashudu K
1 reviews | Active since Jul 2014
29 Jan 2015, 09:55
AUTHORIZATION
I HAVE NEVER EXPERIENCE SUCH IN MY LIFE, MY DR SENT AN AUTHORIZATION LETTER ON THE 23.01.2015 FOR ME TO GO SEE A GYNAECOLOGIST, WHICH THE APPOINTMENT WAS SET FOR TODAY AS IT IS AN EMEGENCY. DISCOVERY HASNT SENT ME MY AUTHORIZATION NUMBER TILL DATE AND NOW I HAVE TO CALL AND CANCEL WITH MY GYNAE AND HIS CHARGING ME A CANCELLATION FEE WHICH I NEED TO PAY FOR. I CALLED DISCOVERY YESTERDAY AND THEY TOLD ME I CAN ONLY BE ASSISTED TODAY. I CALL THEM TODAY AND THEY TELL ME I CAN ONLY BE ASSISTED IN 48HRS AND I HAVE PROOF TO SHOW THAT DOCS WERE SENT TO THEM . CAN SOMEONE HELP ME
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
03 Feb 2015, 09:52Hello skhorombi@,
Thank you for your comment.
I confirmed that the first request we received to review your specialist visit was on 29/01/2015. We're unable to trace the request sent to us on 23/01/2015 and await further information for us to investigate. I am pleased to confirm that your request has since been approved according to your chosen plan type and Scheme rules. I emailed the details of your approval.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Thank you for your comment.
I confirmed that the first request we received to review your specialist visit was on 29/01/2015. We're unable to trace the request sent to us on 23/01/2015 and await further information for us to investigate. I am pleased to confirm that your request has since been approved according to your chosen plan type and Scheme rules. I emailed the details of your approval.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Best regards,
Discovery Health's reply03 Feb 2015, 09:52
Official
Hello skhorombi@,
Thank you for your comment.
I confirmed that the first request we received to review your specialist visit was on 29/01/2015. We're unable to trace the request sent to us on 23/01/2015 and await further information for us to investigate. I am pleased to confirm that your request has since been approved according to your chosen plan type and Scheme rules. I emailed the details of your approval.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Thank you for your comment.
I confirmed that the first request we received to review your specialist visit was on 29/01/2015. We're unable to trace the request sent to us on 23/01/2015 and await further information for us to investigate. I am pleased to confirm that your request has since been approved according to your chosen plan type and Scheme rules. I emailed the details of your approval.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Best regards,