Authorised Medical Procedure Not Paid!!

<p>After getting authorisation for my daughters medical procedure, and the consultant telling me it would be covered, I have received a bill from the doctors rooms. I have since made numerous calls to Discovery (Ref Nos: ********** 50 & ********** 400). I was informed that my initial recorded telephone call to the authorisations devision would be listened to to confirm whether I was told that the procedure would be paid for. I was told this on 15 May 2017. I am still waiting! Keep getting promised that it will be done and that I will be contacted, and still nothing to date! My patience is done! I have been trying to sort this out for ages now. The doctors have sent me final warning on this bill! I expect Discovery to contact me by the end of business today.</p>