RB
Roxanne B
1 reviews | Active since Dec 2009
01 Jun 2015, 11:22
Authorised for 3 days but only paying for 1
I was admitted to the Morningside Mediclinic hospital via casualty on Monday 22 April. I went into casualty for a severe abdominal pain and headache. I was first authorised for the headache only. My treating doctor then added the abdominal pain onto my authorization which was then approved for three days. Discovery is now saying that they will only pay for 1.5 days as per the headache protocol. They paid for the general surgeon and the scans taken of my abdomen but are refusing to pay for the full hospital stay. I have all the paperwork stating that my authorization was for 3 days. This is ridiculous and has taken more than a month and is still not sorted. My next step is the ombudsman.
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Replies (1)Discovery Health's replyOfficial
04 Jun 2015, 17:10Hello RoxiB,
Thank you for allowing me to assist with your query.
As discussed, the request for your admission was approved according to the details we received at the time of approval. Further updates to this were received and the authorisation was reviewed. I confirmed the details of the authorisation and await further diagnostic reports to review it.
You are welcome to contact us should you require any further assistance.
Regards
Arthi
Thank you for allowing me to assist with your query.
As discussed, the request for your admission was approved according to the details we received at the time of approval. Further updates to this were received and the authorisation was reviewed. I confirmed the details of the authorisation and await further diagnostic reports to review it.
You are welcome to contact us should you require any further assistance.
Regards
Arthi
Discovery Health's reply04 Jun 2015, 17:10
Official
Hello RoxiB,
Thank you for allowing me to assist with your query.
As discussed, the request for your admission was approved according to the details we received at the time of approval. Further updates to this were received and the authorisation was reviewed. I confirmed the details of the authorisation and await further diagnostic reports to review it.
You are welcome to contact us should you require any further assistance.
Regards
Arthi
Thank you for allowing me to assist with your query.
As discussed, the request for your admission was approved according to the details we received at the time of approval. Further updates to this were received and the authorisation was reviewed. I confirmed the details of the authorisation and await further diagnostic reports to review it.
You are welcome to contact us should you require any further assistance.
Regards
Arthi
