AUTHORISE HOSPITAL STAY AND DECLINE AFTERWARDS

Item: Discovery Health
Rating: 1
Author: JACO V

Discovery gave authorisation number ********** 7 for hospitalisation and treatment of my wive during August 2017. Afterwards the claim was declined. The hospital now expect me to pay the bill. How is it possible that authorisation is given and declined after the treatment. What is the purpose of getting the authorisation in the first place? I pay about R9500 a month for my family!!

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Replies (2)

Discovery Health's replyOfficial

26 Jan 2018, 13:27

Dear Jacodevilliers

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health's reply26 Jan 2018, 13:27

Official

Dear Jacodevilliers

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

30 Jan 2018, 13:25

Dear Jacodevilliers

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply30 Jan 2018, 13:25

Official

Dear Jacodevilliers

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team