1 reviews | Active since Mar 2022
AUTHORISATION TAKING FOREVER!!!!!!
My daughter is supposed to go for a day surgery for her eye cyst, the dr requested an authorisation since start of August. Everytime when we call they tell us it wa sent for review this Friday, we must give them atleast 2-3 days first week we were told the same thing every week. I call again today ( 01/09/2025) morning, they are telling me the same thing. This is a new plan, new account, we were still prorated, but WHY CANT YOU JUST SAY WE WAITING FOR THE FIRST PREMIUM SO THAT WE KNOW WHY IS DELAYING!!!. Discovery hs been good to my family for the longest time, you have my daughter medical history for crying out loud. whats the hold up. SHe is in pain everyday, these eye cyst are visible and its affecting her self esteem. DISCOVERY YOU CAN DO BETTER FIX THIS!!!!!!!!!!!
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
But it not supposed to get this far to get things done Discovery. funny enough that all of a sudden the information that is requested you had it all along. You need to change your procedures in retrieving information. Try to do better next time.
But it not supposed to get this far to get things done Discovery. funny enough that all of a sudden the information that is requested you had it all along. You need to change your procedures in retrieving information. Try to do better next time.
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team