Authorisation Short-Payment Dance with Discovery

Discovery gave me authorisation for a procedure but then required additional documentation in order to pay the service provider.

I have been up and down with the hospital and Discovery since February about this, none of which seem to be able to figure this out.

The hospital has now handed me over to a debt collector. I am so frustrated that nobody on Discovery's side has made an attempt to resolve this as I received authorisation from them for the part they are now not paying. Medical aid is so expensive but they're still happy for you to pay something you had authorised from the start.

This conduct reeks of poor ethics. I am incredibly disappointed.