Authorisation pending for more than 3 days-HORRIBLE SERVICE

My doctor asked for an authorization to perform a procedure on the 8th,this was done on Friday and we were advised to submit a PMA from my GP which we did,they told us that they take 8-16 hours for a review to give us feedback,it been over days and we haven’t received any feedback,every time I call I’m being sent from pillar to post,on Sunday my health got worse I ended up being admitted at the hospital,hospital tried getting an authorization and they were advised that they have to wait for the procedure authorization first as the admission is due to the condition that I’m suppose to have a procedure for. I’m so disappointed with the kind of service I am receiving so with you guys what’s more important is money compared to one’s health. Wow ????