Authorisation number for son's surgery.

Reference no:***.<br> We app**** to swap membership to discovery health from your website on 3rd Feb 2016. We concluded the agreement with one of your consultants on the 5th Feb to begin 1 Mar 2016, and received a certificate of membership with no conditions later in the month via post. On the 22nd Feb, our son's school called us to say that he appeared to be having problems with his balance as he had fallen twice during the day, and knocked his head on both occasions. They suggested we have him seen to by an ENT. We set an appointment with Dr Schlemmer of Hillcrest Private Hospital on the 8th Mar, however we were able to get an earlier appointment on the 2nd Mar with Dr Williams of Life Westville Hospital. Dr Williams concluded during the appointment that our son would need myringotomy and adenoidotomy procedures, and booked him into surgery for the 7th Mar. When I called at 12pm 3rd Mar to obtain an authorisation number, I was told that a review board would contact the Dr as we were new members. The Dr has not been contacted to this point; surgery is now 14th Mar. You are contractually obligated to provide authorisation - what if our child falls now and damages his brain?